Knight Transportation, Inc.

Weekend Account Manager

US-AZ-Phoenix
Req No.
2017-2501
Category
Marketing
Type
Regular Full-Time

Overview

Weekend National Account Manager

 

Location: Phoenix

 

Roles & Responsibilities

 

Customer Relationships

  • Create a personal and professional relationship with every customer by showing sincere concern for his/her family, goals, and personal interests
  • Verbally communicate with each customer whenever possible and practice integrity with each conversation
  • Through consistent verbal contact, actively seek to understand each customer’s requirements, procedures, and goals
  • Secure customer rapport through genuine and exceptionally responsive interaction

On-TIme Service

  • Frequently track loads and provide accurate, efficient load times
  • Ensure all loads are meeting our customer’s service requirements by performing interventions with driver managers, planners, and logistics
  • Proactively communicate and provide creative solutions for customers when service is in jeopardy and involve CAM in all important challenges and opportunities
  • Make certain that all load information is accurate and exceeds customer expectations
  • Ability to seamlessly manage any account in place of the CAM, any day of the week.

Customer Growth

  • Establish more opportunities for our business through daily interactions with customers
  • To establish and engage with customers who can benefit by leveraging our non-asset services to include both TL Logistics and IM conversions weekly.
  • Leverage weekend opportunities to bring on additional loads and new business for all services
  • Exceed asset businesses expected load volume while growing the market through all of our service offerings
  • Become a indispensable contact for our customers to provide solutions over the weekends that other carriers cannot solve. 

IND123

 

 

 

 

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